Human Capital Consultants is a professional services consulting organization serving startups, near startups and growing mid-market firms across the United States. From locations in Massachusetts and New Jersey Human Capital Consultants offers proven, customizable and metrics driven solutions for our clients Recruitment and Human Resources consulting and outsourcing needs.

Technical Support Engineer

Our client is a leading supplier of IT applications to the early development healthcare market delivering compelling solutions for data collection, management and analysis across the R&D continuum. Our client’s applications are in use by customers worldwide, meeting the rapidly expanding needs of life science and healthcare organizations for data-driven decision making leading to safer, more effective products.

Our client’s portfolio of software solutions increases client productivity by automating study related processes while offering the unique ability to generate new knowledge through the extraction and harmonization of actionable scientific information.

Our client supports its clients through full service offices in the United States, United Kingdom and China with additional locations in India and a full service distributor based in Japan.

About the position

The opening is located in Conshohocken PA. The successful candidate will be required to travel international offices as necessary.

Job Description

Main Responsibilities:

•Responding to and logging of support calls related to our client’s products
•Provision of advice and assistance relating to products and services
•Raising / handling of faults as appropriate
•Reproduction and appropriate documentation of reported faults
•Reporting to customer on progress and resolution
•Provision of support / advice at customer sites
•Conduct of activities in accordance with the relevant Quality procedures
•Correction of problems relating to database definitions or relationships
•Liaison and consultation with other departments
•Provision of technical advice/solution design to the hosting manager
•Provision of technical support to the Helpdesk for hosting and support calls
•Working closely with our datacenter vendor on support and maintenance activities

Skills/ Experience:

•Team player – ability to share & discuss problems with peers
•Willing to undertake national and international travel to customer sites if requested
•Good communication (oral and written), organizational and problem solving skills
•Ability to prioritize and stay calm under pressure
•Ability to be effective with little to no supervision and working remotely on site
•Oracle 10/11 database client and server experience – planning, installation, configuration and use of SQL is preferred
•Windows administration including: Active Directory, Group Policies, Application management
•Network concepts including: DNS, LAN, WAN, VPN, TCP-IP, Firewalls
•Design, implementation and deployment of applications in a Windows Terminal Server (2003/2008) with the use of Citrix (XenApp 6.5) solutions. Experience with Web Interface/Citrix Secure Gateway a plus.


•Ideally educated to a Degree in Computing

Human Capital Consultants

Job Location: Conshohocken, Pennsylvania, US

Qualification and Misc.: bachelorsDegree

Salary Type: salaryFixed

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Tagged as: Technical Support Engineer