Principal Responsibilities
Receive inbound calls from current policy holders and demonstrate excellent product knowledge and customer service in order to retain those customers and promote insurance products on behalf of one of the largest health providers in the United States.
Explain services to Customers, adhering to script and Company, Client, and government regulations.
Provide excellent customer service answering customer inquiries and concerns and up-sell when possible.
Adhere to specified Company Client guidelines and established quality standards.
Meet or exceed specified sales goal expectations including Sales per Hour (SPH) and partner with other Licensing Representatives to meet or exceed production targets.
Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
Knowledge, understanding, and compliance with the Company’s policies and procedures.
Maintain knowledge of functional area and company policies and procedures.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.

APAC Customer Services Inc.

Job Location: Charlotte, North Carolina, US

Qualification and Misc.: school

Salary Type: salaryPlusIncentives

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Tagged as: Licensed Insurance Representative